RampsBD respects your privacy. This policy explains what information we collect through https://www.rampsbd.com, why we collect it, who we share it with, how long we keep it and what rights you have over it. It applies to visitors, enquirers and paying customers alike.

1. Who We Are

The data controller is RampsBD, registered at Holding No. 496, (Jakibag), Seroil, P.O. Ghoramara, Rajshahi-6100, Bangladesh under Trade License No. 06/B-516. For any privacy question, write to [email protected].

2. Information We Collect

Information you give us

• Contact and enquiry details — name, email address, phone number, company name and the content of your message when you use our contact or quotation form.
• Order and billing details — name, email, mobile number, billing address, company name, invoice reference and the amount payable when you place an order.
• Project information — requirements, documents and business data you share with us during an engagement.

Information collected automatically

• IP address, browser type, device type, referring page, pages viewed and time of visit, gathered through server logs and Google Analytics.
• Cookies used to keep the site working correctly and to measure aggregate traffic.

Information we do not collect

We never see or store your full card number, CVV, PIN, OTP or mobile wallet PIN. Those credentials are entered directly on the secure SSLCOMMERZ gateway page and are handled entirely by the gateway and your issuing bank. We receive only a transaction reference, the status and the amount.

3. Why We Use Your Information

• To respond to your enquiry and prepare a quotation.
• To process an order, take payment, issue invoices and provide the service you purchased.
• To provide support, service notices and warranty communication.
• To handle refund claims and resolve payment disputes.
• To meet accounting, tax and other legal obligations in Bangladesh.
• To detect and prevent fraud and misuse of the website.
• To understand aggregate site usage and improve our content and services.

4. Who We Share It With

We share personal information only where it is necessary to run the service, and only with:

• SSLCOMMERZ and the banks, card schemes and mobile financial service providers that settle your payment.
• Our hosting and email providers, which store the site and our correspondence.
• Google Analytics, which receives pseudonymous usage data about site traffic.
• Regulators, auditors and law enforcement, where disclosure is required by law or court order.

5. Cookies

We use a small number of cookies. Essential cookies keep the site and its forms functioning and cannot be switched off. Analytics cookies, set by Google Analytics, help us count visits and understand which pages are useful; the data is aggregated and not used to identify you personally. You can block or delete cookies in your browser settings, though some parts of the site may then not work as intended.

6. How We Protect Your Information

• The entire website is served over HTTPS with TLS encryption.
• Payment data is processed on the PCI-DSS compliant SSLCOMMERZ platform, never on our servers.
• Access to customer records is limited to the staff who need it, under confidentiality obligations.
• Systems are patched and backed up on a regular schedule.

No method of transmission or storage is completely secure. If a breach affecting your personal data does occur, we will notify you and the relevant authority without undue delay.

7. How Long We Keep It

• Enquiries that do not lead to an order: up to 24 months.
• Order, invoice and payment records: retained as long as required by Bangladeshi tax and accounting law.
• Project data and deliverables: for the term of the engagement and any agreed support period, then deleted or returned on request.
• Server and analytics logs: up to 26 months.

8. Your Rights

You may ask us at any time to:

• Confirm what personal information we hold about you and provide a copy.
• Correct information that is inaccurate or incomplete.
• Delete information we no longer need to retain by law.
• Stop sending you marketing or service update emails.

Write to [email protected] and we will respond within 30 days. We may ask you to verify your identity before acting on a request.

9. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.

10. External Links

Our site may link to external websites, including the SSLCOMMERZ payment page. We are not responsible for the privacy practices of those sites and encourage you to read their own policies.

11. Changes to This Policy

We may update this policy as our services or the law change. The revised version takes effect when published here, and the “last updated” date above is amended. Material changes will be highlighted on this page.